I don’t know about you, but I can always tell when an organization has an incredible service culture. I’m thinking of a Safeway that is near my home. Every time I frequent this store, I am amazed by their high level of friendliness, personal attention, and extraordinary service. From the people who keep the vegetables fresh, to the person at the cash register, to the person bagging my groceries, there is a consistently high level of service that permeates the entire environment. The store even has people who are available to answer questions. Indeed, they seem to be particularly adept at picking up confused looks on their shoppers faces.
The other day, my doctor prescribed Omega 3 Fish Oil (don’t worry, I didn’t know what it was either), and I stopped at my favorite Safeway. After wandering around various aisles, one of their staff members saw my dazed look on my face, and quickly came over to ask if I needed help. He didn’t know what Omega 3 was either so he brought me over to the pharmacy and introduced me to the pharmacist who proceeded to explain all about Omega 3. And he pointed me to a bottle that was on sale! Turns out that the person who came to help me was actually the manager of the store! When service permeates through a team, department, or organization it usually is because there is a leader who models service every day.
- Are you a leader? Are you modeling the service behaviors that you desire your staff to demonstrate every day? What kind of environment are you helping to create with your attitude and behavior?
- Are you an employee? What can you do to go the extra mile to help an external customer? Or to help your teammate?
- Are you a wife, a husband, a boyfriend, a girlfriend, a family member, a colleague, or a friend? How can you do something special to make their day?
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