You’ve heard of the adage, “People don’t care what you know, until they know that you care.” On this Valentine’s Day, it is a great reminder to ask yourself, “When was the last time I showed my customers, staff members, team members, that I care?”
During a recent three-day supervisory class that I facilitated for Washington state governmental employees, I was impressed with how many leaders talked about the human side of leadership. In the midst of technology, changing priorities, and budget cuts, they recognized how important it was for them to show their team that they cared – about each team member individually and about how each person’s role positively impacted the success of their team.
On this holiday and throughout the year, here are three practical ways to show you care:
- Say thank you – One of the best ways to show we care is to express our gratitude. In our instant message society, receiving a handwritten note means a lot. A sincere thank you – whether written or spoken, tells an employee, “I notice and what you do – matters.”
- Acknowledge extra efforts – Think about a team member who always goes above and beyond. Ideally, all your team members have this kind of attitude and extra commitment but practically speaking, there are some people who just do more than others. Show you care about that person’s contribution by acknowledging that person’s efforts. Or how about a former low performing employee who has successfully achieved his or her goals? Show you care about this person by acknowledging this person’s efforts.
- Recognize all employees – Many times, we can’t do a lot with extra salary or benefits but what we can do is recognize every person’s impact. Take the time to show you care by making sure team members know their impact to your team’s goals.