Have you ever had such a memorable and incredible experience at a local business that you feel compelled to share about it? I have. Let me tell you about Larry at Larry’s Classic Quality Brake & Mufflers in Bonney Lake, Washington. Larry’s is a locally owned and operated full-service automotive garage and has been in business for close to 20 years – and I can see why. I walked in the shop and immediately was greeted by Manager Larry – a friendly, personable, and engaging man who just loved to engage his customers. He told stories, educated me on mufflers, and made me laugh. I felt taken care of and more than that – I got a great education on some things he has done to service his customers.
Here’s a take-away for you and your business: How do you engage your customers? Are you treating your customers as you would your guest in your home? What things can you do to help create a comfortable environment for your “guests?” Larry had a clean and comfortable waiting room, with three current newspapers to read, coffee on the counter, and an entertaining and engaging personality that made my wait time (less than 30 minutes) go quickly! Oh yes, and his staff gave me a great new muffler!