To take care of ourselves, we need to get back the basics –healthy eating, plenty of exercise, and plenty of rest. The same holds true for business. I suggest there are three “basics” that can give your team and organization a consistently high competitive edge in their service level. Here’s one basic:
Smile – Isn’t it amazing what a simple smile can do to help brighten someone’s day? A smile says “I’m glad you are here,” “Thank you for calling,” (Yes, you can tell if someone is smiling on the phone), and “You are important to me.” Observe your workplace, especially those who are serving customers front-line and see how many people are smiling. It’s a simple gesture but can mean so much to a customer.
“A gentle word, a kind look, a good-natured smile can work wonders and accomplish miracles.” (William Hazlitt)
Phyllis Diller “A smile is a curve that sets everything straight.”
Stay tuned for the next 2 blogs that will cover the other basics.